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New Medicines Service (NMS)

If you are prescribed a new medicine for the first time you may be able to get extra help and advice about your medicine from your local pharmacist (chemist) through a FREE scheme called the New Medicines Service (NMS). 

What is the New Medicine Service (NMS)?

Lots of people find they have problems when they start a new medicine.  The NMS is a conversation between you and the pharmacist to discuss any concerns you are having with your medicines e.g. side effects.

Who is it for?                      

The NMS is aimed at patients who have been prescribed a new medicine for one of the following conditions:

  • Type 2 Diabetes

  • Antiplatelets / Anticoagulants (medicines which thin the blood)

  • Asthma / Chronic Obstructive Pulmonary Disease (COPD)

  • Hypertension (high blood pressure)

What are the benefits?

  • Understand the medicines you have been prescribed

  • Understand your disease

  • Identify problems you might be having with your new medicine at an early stage


How will patients be referred from the hospital?

The Boots pharmacy  (located near the main entrance of the Royal Derby Hospital) may ask if suitable patients would like to take advantage of this free NHS service.  Boots will refer patients to their usual local community pharmacist (chemist) who can offer further advice about the new medicines and the best ways to manage their condition.

Click here for NMS patient information leaflet

What if I don’t have a regular community pharmacy?

This service is available at most community pharmacies; you don’t have to be using the pharmacy regularly to access the service.

What if I want advice but don’t fall into any of the four conditions?

There are other medicines services available at pharmacies.  If you are taking medicines for a long term condition, the Medicines Use Review (MUR) is another FREE NHS service that can help you get the maximum benefit from your medicines.