[Skip to content]

Print this page

Medicines Information Helpline

Do you have any questions about the medicines prescribed from our hospitals?

Call: 01332 78 79 80

                      (Monday to Friday 10.00am to 4.00pm).

Typical questions:

  • How and when should I take these tablets?
  • Can I take other medicines at the same time?

When you call you will be asked to give your name and your telephone number. It is helpful if you have your medicines and the copy of your prescription (if you have it) to hand when you call.

Please note:

We can only answer your questions about medicines prescribed for you at the Royal Derby Hospital. We cannot answer questions about medicines from your own doctor or about your illness in  general.

The Helpline phone will be answered by a member of the pharmacy team. It will usually be possible to speak to a pharmacist straight away but, at very busy times, it may be necessary to give the details of your enquiry to a trained assistant who will arrange for a pharmacist to call you back. If you have an urgent question about your medicines, or your medicines are making you feel unwell please contact your GP or the local out of hours doctor service in your area.


Other useful internet sources of information on medicines include:

Patient Information Leaflets (PILs): Each time a medicine is prescribed for you this will be supplied with a manufacturer’s patient information leaflet. Copies of most PILs can also be found at www.emc.medicines.org.uk

NHS Choices at http://www.nhs.uk/Pages/HomePage.aspx

The NHS 111 service

Patient UK at http://www.patient.co.uk/