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Member case studies

Miss S, of Derby, a disabled person and regular user of hospitals services was frustrated by some of the access issues at the Royal Derby Hospital, particularly parking. As a member she regular attends the Medicine for Members talks and mentioned these problems to the membership manager.  As a result she was invited to join the Trust's Transport Advisory Group. Miss S now attends their meetings and gives us her views and experiences in order for us to consider these issues when looking at the needs of disabled people visiting the hospitals.

Mr W, of Hilton,a patient and member, had always had excellent treatment and felt that he wanted to give 'something back'.  He and his wife, a retired nurse, now carry out 5 senses audits in the wards and provide us with valuable information on their experiences.

Mr and Mrs C, of Sandiacre, are members and regular attendees of our Medicine for Members Talks. They were asked what they got out of their membership? They said: "The answer to this is very easy, as we have both been treated in hospital and have undergone surgery, we both like the idea of seeing behind the scenes. Coming to the events gives us the opportunity to meet specialist doctors, nurses and medical staff that under normal situations you wouldn't get to meet. As a member you meet new members and it is nice to have a cuppa and a chat with like minded people." 

They also said of the talks: "It's so nice to meet the doctors who give up their time to come into the hospital and talk about their specialities. Being able to see how they work and what goes off behind the scenes is excellent. Supporting the membership team is the most important factor."