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Derby patient experience praised in National Inpatient Survey

Published 13/06/2018

A survey of patients who stayed overnight at Derby Teaching Hospitals last year has shown that 91% would rate the care they received as 7 out of 10 or higher. 

The results from the Care Quality Commission’s National Inpatient Survey represented a massive 11 per cent improvement on the previous year’s findings. 

A total of 559 people responded to the survey, which asks inpatients a range of questions about their experience during their stay in hospital, with 94 per cent saying they would recommend the service. 

The Trust received an overall patient satisfactory rating of 85.1 per cent, while 92.3% of those surveyed felt they were treated with respect – a 1.9 per cent improvement on 2015. 

Patients were asked 71 different questions in total, with the Trust achieving scores above the national average in most areas, such as patient privacy, the quality of communication with staff and discharge planning. 

The biggest improvements saw the Trust’s score rise by 22.3 per cent for the length of time patients were seen when they needed attention on the ward, while the rating for information being provided to carers went up 7.2 per cent. 

Derby Teaching Hospitals Chief Nurse and Director of Patient Experience, Cathy Winfield, said: “Spending time in hospital can be a daunting experience, especially for patients staying overnight, so making them feel as comfortable as possible is extremely important to us. We are absolutely committed to doing all we can to enhance our patients’ hospital journey and pride ourselves on listening to the views of patients and their families. With this in mind, we are extremely pleased to receive such positive feedback and look forward to making more improvements going forward.”   

Last Modified 13/06/2018