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Quadruple nomination for work to improve patient experience

Published 05/01/2018

Derby Teaching Hospitals’ commitment to putting the needs of patients first has been recognised with nominations for four national awards.

The Trust’s Patient Experience Team has been shortlisted for Team of the Year at the upcoming Patient Experience Network (PEN) National Awards.

The PEN National Awards highlight some of the fantastic work done across the NHS to improve a patient’s hospital journey, with the Patient Experience Team impressing the judges with a number of different projects. 

This included the Patient Experience Champions initiative, which has seen more than 200 members of staff from different parts of the Trust sign up to respond to feedback from patients on how well they’ve been treated.

By listening to the needs of individual patients and taking these ideas forward, Patient Experience Champions have been able to make positive changes, based on what patients have told them. 

Both Derby Teaching Hospitals and the Trust’s arts charity Air Arts have jointly been nominated for two awards for providing two 10-foot tall flower sculptures that help guide patients to cancer services. 

The project has been shortlisted in both the ‘Accessibility’ and ‘Partnership Working to Improve the Experience’ categories, and has been praised by patients for “lifting our spirits”. 

Derby Teaching Hospitals has also been shortlisted in the ‘Continuity of Care’ category for the ‘Keeping You in the Loop’ project.

This project helps tell patients why they are where they are in the hospital, what the next step of their treatment is and when they may be able to go home. 

Paul Brooks, Derby Teaching Hospitals’ Director of Patient Experience, Estates and Facilities Management, said: “Putting the needs of our patients first is our number one priority here at Derby Teaching Hospitals. Nobody wants to be in a position where they have to come to hospital but we always try to make sure our patients have as positive an experience as possible when they’re with us. To be nominated for four Patient Experience Network National Awards is a fantastic achievement and we’re absolutely delighted as a Trust to see all of this hard work recognised in this way.”

The awards will take place on 1 March. 

Last Modified 05/01/2018