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Trust receives top marks for providing positive experience for patients

Published 17/08/2017

Derby Teaching Hospitals NHS Foundation Trust has been rated as above the national average for providing a positive environment for patients. 

Both the Royal Derby Hospital and London Road Community Hospital achieved top marks across the board in the latest Patient-Led Assessments of the Care Environment (PLACE) review.

A team made up of staff and members of the public rated the different aspects that make up a patient’s experience during an unannounced appraisal of the standards displayed across the Trust.

Both hospitals were graded as above the national average for all of the six areas being judged, with cleanliness at the Royal Derby and London Road being particularly highlighted with a rating of 99%.

Royal Derby received a score of 97% for condition, appearance and maintenance, while London Road’s 91% rating for privacy, dignity and wellbeing was 8% higher than the national average.   

The extent to which both hospitals were equipped to meet the needs of people with dementia or with a disability beat the national average, while the standard of food offered was also praised in the report. 

Director of Patient Experience, Estates and Facilities at the Trust, Paul Brooks, said: “We are delighted to have surpassed the national average and I am very proud to be part of such a committed and caring team. 

“Across our estates we have seen significant increases in patient numbers and financial challenges over the last year but through all of that our teams continue to deliver a service and environment that goes above and beyond.

“Providing the best possible experience for our patients is at the centre of everything we do at the Trust, so I would like to congratulate the whole Nursing and Facilities team for delivering such fabulous results.”

Last Modified 17/08/2017