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Derby’s hospitals in top 10 ‘most improved’ in national inpatient survey

Published 21/06/2016

The NHS Trust which runs the Royal Derby and London Road hospitals has been rated as one of the most improved Trusts in England in the National Inpatient Survey. 

The results from the 2015 Inpatient survey have been published by the Care Quality Commission. The survey asks inpatients a range of questions about their experience during their hospital stay.

Cathy Winfield, Chief Nurse for Derby Teaching Hospitals, said: “We’re delighted to be one of the most improved Trusts. We work hard to ensure that patient experience is one of our key priorities across our hospitals and we know it’s often the small things we do which make the biggest difference to our patients. We pride ourselves on our caring and compassionate ethos and it is especially pleasing to know that our own patients have rated us so highly.”

Analysis of the survey data, carried out by the Health Services Journal, places Derby Teaching Hospitals as the 5th most improved Trust in England. 

Derby Teaching Hospitals has made some of the best improvements from last year’s results in the survey, and has improved in 16 question areas, deteriorating in 0.  Particular areas in which improvements were made included: 

-Patients having confidence and trust in doctors

-Doctors answering questions clearly in a way patients could understand

-Care and treatment, for example prompt responses to call buttons and information given about conditions and treatment

-Information given about operations and procedures

-Feeling well-looked after by staff

-Overall patient experience 

Last Modified 21/06/2016