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Accessibility work wins award for Derby Teaching Hospitals

Published 22/03/2016

Derby Teaching Hospitals has been recognised for work to make it easier for patients to pass on what they think of the services on offer.

The Trust has won the national award for the best Friends and Family Test accessibility initiative, for its efforts to ensure that as many people as possible are able to share their views.

It comes following the introduction of initiatives such as mounted touchscreen devices, which have been placed in several areas, easy-read cards for people with learning disabilities or visual impairment, and cards which have been translated into the 10 languages most commonly spoken in the area.

Cathy Winfield, Chief Nurse and Director of Patient Experience, said: “It’s so important that patients and visitors are able to feed back to us about their experiences in our hospitals, and we want to make it as easy as possible for them to do that. These small changes have meant it is a lot easier for more people to give us their views. It is only through people giving their opinions on our services that we are able to make improvements and provide the best possible service for the people of Derby.

“We’re thrilled to have won this award, as it shows that our hard work has truly had a positive impact on our patients.”

Roughly 9,000 patients provide feedback to the Trust every month, and a number of changes have been made to services as a result.

These include the creation of a white line to guide patients to the eye clinic and new accessible signage, and the introduction of comfort packs containing items including lip balm, socks and a notebook, to enhance their comfort while they are staying in hospital.  

Judges from NHS England said they were impressed with the broad range of accessibility initiatives which have stemmed from the test feedback.

Anu Singh, Director of Patient and Public Participation and Insight for NHS England, said: “Many congratulations to Derby Teaching Hospitals NHS Foundation Trust on this success. We can see that listening to patients is embedded in the culture of the Trust and it is a really good example of ensuring that everyone, whatever their background or medical condition, has an opportunity to have their say on healthcare and can see tangible improvements as a result.”

The winners were announced at the National Feedback and Insight Conference on Thursday, 17 March.

To learn more about the Friends and Family Test, visit www.nhs.uk/friendsandfamily.

Friends Family Test award 2016
Last Modified 22/03/2016