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Patient Assistance

Below you can find various ways of assistance. Please click on the individual tab to view.

Currently non-emergency transport should be booked as follows:

Chesterfield patients should book transport directly with their GP.

Derbyshire patients ring EMAS 0300 300 3434

Nottinghamshire patients ring Arriva 0345 266 9662

Leicestershire patients ring TASL (Thames Ambulance Service) 0345 241 3012

Changes to Non-Emergency Patient Transport Services 

From 1 August 2016, EMAS will take over from NSL to provide non-emergency patient transport for patients living in Derbyshire. This will affect patients attending outpatient appointments, being discharged from wards or being transferred to another hospital. There will be some changes to the way transport is booked and the eligibility criteria will also change. This may have a significant impact on patients who are currently eligible for transport.

North-West Leicestershire Council for Voluntary Services –phone 01530 512456

Office opening hours Monday – Friday 0900 – 1630

There is a cost for this service, which will be discussed on booking this service.


Chesterfield patients should arrange translator services through their GP.

Derbyshire patients should arrange translator service through the Booking Team: 01332 254977.

If a patient requires Portering services at hospital locations they should approach the Main Reception from where Porters can be requested.  The smaller Health Centres and GP surgeries do not have portering services available.


For enquiries about disabled access, patients should ring the location they will be attending.  This information is on the Locations page of this website..