[Skip to content]

Print this page

Auditing DNAs and Text Message reminders


Since September 2015 an ongoing audit of patients who Do Not Attend their appointment has been underway, with a dedicated member of staff employed to ring patients directly. 

Over a six month period 1,700 patients were contacted, with their reasons for non-attendance logged, and an offer to rebook the appointment made. The information received will be analysed and used to improve the service. 

Many patients over this period commented that a text message reminder may have been beneficial. This feedback was used to help secure funding from NHS England for the initiation of an SMS text messaging reminder system. It is hoped that this will help to reduce the number of patients failing to attend their appointments, and increase the uptake of screening. 

The text reminders started on 4th April 2016 and patients receive one text 3 days before their appointment is due. It would be very helpful for new patients requiring referral to the screening programme if the practice could record a mobile phone number on their registration form if they consent to text messaging.