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Auditing DNAs and Text Message reminders

Since September 2015 an ongoing audit of patients who Do Not Attend their appointment has been underway, with a dedicated member of staff employed to ring patients directly. Over a six month period 1,700 patients were contacted, with their reasons for non-attendance logged, and an offer to rebook the appointment made

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Heart - Taking Pride
Online booking results in better attendance

Last year the Derbyshire DESP became the first eye screening programme in the country to introduce online booking for patients. 

This has allowed the patients to have greater control and ownership of their appointments, and early data analysis is showing that patients who book their appointment online are nearly half as likely to DNA as those who book by telephone.

Results letter changes

As you will no doubt be aware, at the end of March the ‘blue bag’ system of letter delivery ceased. As a result, a decision was taken to deliver results and DNA letters electronically to GP practices in order to reflect the current trend towards paperless systems. This has proved to be a very efficient method of delivery, with the additional benefit of being fully auditable on both sides. 

Thank you to all the Derbyshire practices who have helped to make this service work better for the patients, as the results are now sent and received on the day they are generated.

Locations map
New venue

A new venue for patients in the North of the county who require follow up Slit Lamp Biomicroscopy appointments will be introduced at the end of April – rather than being invited to attend Chesterfield Royal Hospital, they will now be sent an appointment at Buxton Hospital. It is hoped that this more convenient location will enable more people to attend these vital follow up appointments.

National representatives

Two members of the screening team in Derbyshire have been appointed to the council of the British Association of Retinal Screeners (BARS). 

Richard Cragg will represent BARS as a Programme Manager for the National Screening Advisory Group, and Cheryl Boulton, a screener/grader based at Chesterfield was elected to the BARS council