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Making Your Moment Matter Patient Pledge

your moment our pledge
In April 2014, we launched our patient pledges campaign called "Making Your Moment Matter". 

These are our promises to you and your loved ones when receiving care and treatment from us. 

  MYMM Pledge 1   MYMM Pledge 2   MYMM Pledge 3
  MYMM Pledge 4   MYMM Pledge 5  


Making Your Moment Matter – Our 5 Pledges

In 2013, Derby Teaching Hospitals won the first ever Compassionate Care Award from the Health Service Journal, recognising the caring values that you as a member of staff show, when you come into contact with patients, carers, relatives and visitors.

Building on our sense of pride, ‘Making Your Moment Matter’ is a new way of recognising and bringing to life what patients have told us matters most. Your part in this, whatever your role in the hospital, will be key.

In June to October 2013, we asked 2,300 patients, carers, community groups and our staff what matters most to them and created ‘Making Your Moment Matter’ as a new hospital commitment to patients. These top 5 moments mean that:

We will treat you as a person, not just a patient, with dignity and respect at all times.

We will do everything we can to give you the best treatment.

We will understand your needs by listening, empathising with you, and keeping you informed.  

We will make the place you are treated in clean, safe and caring.

We will give you information in a way you can understand, so you can make decisions about your care.

Feedback shows us that often it’s the small things we do that can make the biggest difference, both to how we feel about working here and how our patients experience the care we give them.

How will we measure the success of Making Every Moment Matter?

Through asking patients and staff about their experiences we can measure how we are meeting the pledges day in and day out, and how we can make improvements. We will do this through:

  • Your Views Matter survey (including Friends & Family Test);
  • Comments on the Trust website and Twitter profile;
  • Feedback through the NHS Choices, Patient Opinion websites;
  • Complaints and  compliments received through our PALS team;
  • Inpatient survey;
  • Staff Surveys;
  • Comments from Face2Face and Team Briefings.


Making Your Moment Matter links with Learning & Development programmes including ‘Fundamentals of Care’ (which builds on the Nursing 6Cs of Compassionate Care). It is also supported by work on ‘Living the Values’, which you will hear more about soon. Medical staff will find that it is included in review systems and all staff will hear more through induction and appraisal. It will also influence the way we communicate with patients, visitors and the community.

Thank you for your help in supporting these commitments which will make a difference to the experience of our patients.

For further information please contact The Patient Experience Team.

E-Mail: dhft.patientexperience@nhs.net

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