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Bereavement Services

bereavement branch
There is a designated bereavement service at the Royal Derby Hospital providing a sensitive, empathetic approach to the individual needs of relatives, at a time of loss.

Our publication ‘A practical guide about what to do when someone has died’ is available to relatives and provides useful and helpful information, at what is often a difficult and distressing time.

The Cancer and Palliative Care Information Centre provides information in a supportive environment for anyone seeking advice in relation to cancer or palliative care issues.

In most cases, we will be able to issue relatives with a medical certificate, indicating the cause of death, which should be collected from the bereavement service. To arrange collection, please telephone the bereavement service on the day following death or for deaths occurring during the weekend, please telephone on the next working day.

When we are unable to provide a medical certificate, the death will be referred to the Coroner and relatives should be advised to contact the Coroner’s office.

When the hospital has issued a medical certificate the death should be registered within five days.  An appointment can be made to see the Registrar at the Royal Derby Hospital or at the Derby Register Office.

If you would prefer an appointment at the Royal Derby Hospital, this can be arranged by telephoning the Bereavement Service.  Alternatively you can book an appointment for either venue on line at www.directtoyou.derby.gov.uk 

Bereavement Centre Tel: 01332 785557, 01332 788328 or 01332 787097.

Learning from Deaths Review

It is the Trust’s policy to review a sample of records for patients that have died in hospital; this is a thorough review of all aspects of the care given during the patient’s admission. The review is undertaken to ensure that any deficiencies in care are identified and improvements to services can be made. The review process can take up to 6 months to complete.

If the review process identifies issues that require further consideration, the Trust believes that bereaved families and carers should have the opportunity to participate and be informed of outcomes.  The number of patients for whom this is the case is small, but the Trust may contact you in relation to your relative or loved one.

If you have any concerns about the quality of care provided to your loved one, please contact the Patient Advice and Liaison Service on 01332 785156 or email dhft.contactpals@nhs.net to discuss the concerns.

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