Private patient experience

Feedback from our patients

“Very efficient and friendly, even surpassing my expectations.”
(Urology private patient, May 2010)

“The private patient staff visited daily – excellent service.”
(General surgery private patient, July 2010)

“An exceptional theatre team in gynaecology who were, without exception, brilliant at putting me at ease, explained what was happening, answered questions when I asked and were very respectful.”
(Gynaecology private patient, July 2010)

 “I am full of praise for this hospital."
(Orthopaedic private patient, August 2010)

“Ward very clean, staff very professional and very friendly.”
(General surgery private patient, August 2010)

We value all feedback from our patients which helps us improve the service we deliver. Patients are encouraged to give feedback in a variety of ways. These can include speaking to the senior sister or matron directly or completing a private patient’s diary.