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Information & Support Hubs

Information hub icons
We provide a welcoming, confidential, drop-in service for patients, carers, relatives and staff.
What we do

The Information and Support Hubs are designed to help people in finding the right information or service for their individual need.

At our Information and Support Hubs you'll find trained volunteers on hand to answer your questions. You will also be able to access booklets, leaflets and other sources of information free of charge.

Our trained volunteers will support you in finding the right information for you and signpost you to other services that may be helpful, as well as offering referrals, where appropriate, for specific advice on a wide range of services e.g. welfare and benefits.

All of the information you provide is in the strictest confidence and will only be used to help and assist you in accessing information, advice and services appropriate to your needs.

The clinical care we provide at the hospital is only part of the picture.  Patients, carers, families and staff might also need information and support on a range of topics such as support with benefits, care homes, help for carers and many other things.  This is available from staff and volunteers at the Information and Support Hubs located in the PALS Office, Royal Derby Hospital (open Monday- Friday 9am - 5pm), and at the the London Road Community Hospital, opposite the main reception desk (opening times vary).  With consent, we can signpost or refer people to other organisations which can help people to stay safe, healthy and independent.  Please come and see for yourself what types of support the hubs can offer.

Information & Support

We can support you in accessing information & advice on a wide range of topics, including: Help to stay living at home/Help after leaving hospital/Health & Wellbeing/Residential Care/Support for Carers/Money Matters/Community Groups & Activities/Social & Leisure Activities/Benefits and Funding

Our Partners

Our Information and Support Hubs, although hosted by Derby Teaching Hospitals have been developed and are supported by other organisations across our communities. Working in partnership with these organisations will help us to provide the information and support your needs:

Citizens Advice & Law Centre, Community Action, Derby City Council, Derbyshire County Council, Age UK Derby & Derbyshire, Community Action Derby, Derbyshire Carers, The Southern Derbyshire Voluntary Sector Single Point of Access, First Contact, Headway, Making Space.

For more information, please contact Judith Moore,  Patient and Public Engagement Manager 01332 787382 or judith.moore8@nhs.net 

Visiting the hubs

You don't need an appointment to visit our hubs and you are welcome whether you are a patient, carer, relative or member of staff.

London Road Community Hospital 

Main Entrance (next to ambulance desk)

London Road

Derby DE1 2QY

Royal Derby Hospital 

Patient Advice and Liaison Service (PALS)

Main Entrance (opposite Costa Coffee)

Level 1

Uttoxeter Road

Derby DE22 3NE

Opening hours: Monday to Friday 9.00am - 5.00pm

Information Points

In addition to the hubs our Information Points provide leaflets and information 24/7 and situated at:

London Road Community Hospital

Entrances to Wards 1 & 2 and 3-6

Royal Derby Hospital

Main Entrance, Level 1

For more information contact

01332 787254 or 01332 787382

Click HERE to view our Information Hub leaflet

Information Hub Partners