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The Outpatient Revolution

the outpatient revolution
Around 600,000 visits are made each year to our busy Outpatient departments, and demand is increasing. Outpatients is the ‘front door’ to the Trust, through which the majority of our patients experience their hospital care.

Our overall aim is to ensure outpatient services are efficient, effective and valued by our patients. Therefore the Trust is looking at undertaking a fast paced programme of transformation which will review and improve the care we offer in Outpatient settings, focusing on what is important to the patient and how we need to address our services and pathways to enhance the experience, ensuring value for both the patient and the hospital.

Patient Views matter 

We have asked over 3,000 patients about their outpatient experience over a two-month period. 2647 patients were interviewed face to face at the beginning of March this year and over 400 online patient and carer surveys were completed.

Patients told us:

• they value outpatient services and in particular ‘staff’ 

• 43% of patients surveyed rated their outpatient appointment as ‘extremely useful’

• 41% of patients surveyed rated their outpatient appointment as ‘very useful’

• 9 in 10 patients felt they were dealt with efficiently (90%)

• 4 in 5 patients have never had a negative outpatient experience (80%)

• 5 in 6 patients felt their care couldn't have been dealt with in a different way (82%)


The online survey has now closed. Patients who completed the survey online had the option to enter the prize draw and winners have now been notified (see below for winners). However, if you would still like to give us your views on our Outpatient review please use the link below. 

Smart Survey logo


The winners of the survey were:

1st Prize – Peter Dietsch, Vodafone Tab prime 6 (pictured below)

2nd prize – Nick Binns, £50 intu voucher 

Outpatient Revolution

If you would like to be involved in any future Outpatient service redesign work or to find out more about the project please contact:

Becky Sutton (Programme Manager) becky.sutton@nhs.net  

Pardip Hundal (Project Manager) pardip.hundal@nhs.net  

Rachel Jerram (Transformation Lead) rachel.jerram@nhs.net