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Missed appointments

Missed appointments cause delay to your treatment and cost this Trust over £100 for every one missed (there are 60,000 missed appointments each year). 

If you miss or cancel an appointment twice, then we may discharge you. Your GP may refer you back to us again if appropriate. While we aim to offer you a choice of appointments, if you are unable to agree a date that is within the 18-weeks waiting time, we may refer you back to your GP to contact us nearer the time that you will be available.

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