[Skip to content]

Print this page

Your views matter - the friends and family test

What is the 'friends and family' test?

It is an NHS-wide scheme aimed at improving patient care. 

It involves asking patients who have stayed with us in hospital one simple question: "Would you recommend our hospital ward to your family or friends based on your recent experience?"

At Derby Teaching Hospitals we have been asking our inpatients this question since April 2012. From April 2013 this scheme will be extended and all NHS organisations who will begin asking their patients this question.

Publishing the responses to the 'friends and family' test will allow members the public to compare healthcare services and clearly see which hospitals are providing the best care - in the eyes of patients.

The Department of Health has stated:

"In every hospital, patients are going to be able to answer a simple question, whether they'd want a friend or relative to be treated there in their hour of need. By making those answers public we're going to give everyone a really clear idea of where to get the best care – and drive other hospitals to raise their game."

Who can take the 'friends and family test?

At the moment this test is only for patients who stay on our wards. Patients are asked to complete a quick feedback form before they are discharged. There are plans to roll this out to other areas including the emergency department very soon.

I have not stayed on a ward but would still like to give feedback?

The 'friends and family' test is only one of the ways patients can give feedback, if you have not stayed on one of our wards but would still like to give feedback please choose one of the following options:

Complete an online feedback form - click here

Contact our Patient Advice and Liaison Team

Nominate a member of staff for a Pride of Derby Award