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Patients have confidence and trust in A&E at Royal Derby Hospital

        6 December 2012


Patients attending A&E at the Royal Derby Hospital say they have confidence and trust in the care they receive, according to a report published today.

The Care Quality Commission’s national survey of major accident and emergency departments in England asked 46,000 people who attended A&E in the first 3 months of 2012 for their views.

  • 97% of patients attending A&E at the Royal Derby Hospital say they were treated with respect and dignity, and were given enough privacy during their treatment
  • 94% of Derby patients surveyed had confidence in the doctors and nurses treating them
  • 96% thought clinical staff in A&E at the Royal Derby Hospital listened to what they had to say

“We are pleased to hear such positive views from the patients we treat here at the Royal Derby Hospital” says Dr Dan Becker, Consultant in Emergency Medicine. “Even though attendances are up by 5% we’ve successfully achieved the national target in A&E to assess, treat and discharge or admit patients within 4 hours for 7 consecutive months. In spite of the national statistics which say more people are waiting longer in A&E, here in Derby we’re now seeing more patients within the 4 hour national target.”

A number of measures have been introduced in A&E at the Royal Derby Hospital to speed up the time it takes to assess and treat patients

“We now have more consultants working at the front of the department to quickly assess a patient’s medical needs and this is reflected in figures from the College of Emergency Medicine showing that Derby A&E is one of the best performing in the country for the number of patients seen by a senior doctor” adds Dr Becker.

 As the population grows older, more and more patients arriving in A&E have multiple medical problems requiring complex medical care. “That's why we are asking the public to choose the right service this winter. Our highly trained staff need to focus their attention on those most in need of urgent medical attention. You don't need to come to the emergency department with sore throats, dental problems or for a second opinion. Whilst this may sound obvious we still see people arriving with problems that could be dealt with by their GP or their local walk in centre. With the introduction of the new number 111 it's even easier to get an appointment with a GP especially out of hours” says Dr Becker. 

ENDS

For further information please contact:

Amanda Wells

Communications and Media Manager
Derby Hospitals NHS Foundation Trust
amanda.wells4@nhs.net

01332 786947

07799 337677