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Hospital praised for helping improve access

Published 21/06/2013
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Deaf, deaf-blind and hard of hearing people who come to the Royal Derby Hospital are now benefiting from innovative new systems to help them when they visit the hospital.

Next week is Deaf-Blind Awareness Week and Derby Hospitals is supporting this year’s 'Get involved/ get aware' campaign. The theme aims to highlight how important getting involved is to learning and understanding more about the different types of deafness and the different methods of communication used by deaf, deaf-blind and hard of hearing people. 

Paul Brooks, assistant director of facilities management, said: “We work hard to meet the needs of the deaf, deaf-blind and hard of hearing community who use our services and work closely with them to continually look at ways to improve accessibility across our hospitals. 

“The Royal Derby Hospital, we believe, is the first hospital in the country to have dedicated call bells at the entrance to our wards that have video access. The call bell alerts reception staff that a deaf or hearing impaired visitor needs assistance. In our car parks there is signage on all car park entry and exit barriers which informs deaf or hearing impaired people that if they experience problems with the barriers they can text a dedicated phone number to request help. This dedicated number is linked to a pager and is available 24 hours a day.”

Alison Hicking from Derby Deaf Forum said: “We are doing some great work with the Royal Derby Hospital to improve access for the deaf and hearing impaired community. This work could not be done without the support and partnership between the hospital and the deaf community. There are a lot of developments coming in the pipeline which will expand this work even further. I am proud to be part of this work as this will improve the deaf and hearing impaired patients’ experiences when they are attending the Royal Derby Hospital."

Access has also been improved for the visually impaired who need to visit the eye clinic in the Kings Treatment Centre. There is now a white painted line with eye symbols running from the main entrance, past the bus stop where most visually impaired users disembark and into the Kings Treatment Centre. All signage for the eye clinic has been moved to eye level and been colour coded in yellow. Once inside the Kings Treatment Centre there is a yellow guide line running down the left hand side to the eye clinic; and all obstacles have either been removed or have contrasting painted bands to warn people with reduced vision.

ENDS

For further information, please contact:

Liz Smith

Communications Officer

Derby Hospitals NHS Foundation Trust 

liz.smith21@nhs.net   

01332 785778


Last Modified 21/06/2013