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Staff focus on improving hospital experience for patients

Published 30/04/2018
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Derby Teaching Hospitals has been looking at new ways to improve patients’ hospital experience as part of a weeklong drive.  

The Trust held its second Patient Experience Week throughout last week, with staff taking part in different competitions aimed at enhancing our patients’ hospital journey. 

In the last year, more than 200 members of staff have signed up to be Patient Experience Champions – an initiative that sees staff put into practice ideas put forward by patients on how well they’ve been treated. 

Enhanced Discharge Technician Karen Taylor was named as the Trust’s Patient Experience Champion of the Year for her amazing work making the lives of so many vulnerable patients better. 

A judging panel also selected two members of staff to each receive around £1,000 in funding to put into practice ideas submitted as part of the Trust’s Go For It! Fund. 

Sallyann Foster, a Registered Nurse in the Step-down Unit, impressed judges with her ‘Day Room in a Box’ idea, which helps tackle boredom in hospital by providing a package of resources, including portable DVD players and digital radios. 

Ward 309 Sister Heather Stevenson was also awarded funding for her ‘Stoma Snack Bar’ project to produce different snack packs, containing snacks suitable for stoma patients. 

Throughout the week, staff manned different market stalls at the Royal Derby Hospital and London Road Community Hospital, highlighting different patient experience projects.

And the Best Market Stall award was presented to Ross Hancock and Aaron Walters, from the Audio Visual Team, for their 360 camera project, which illustrates the hospital journey through the Trust’s Maternity department.   

Cathy Winfield, Chief Nurse and Director of Patient Experience, said: “We know that the idea of coming to hospital for treatment can be daunting for our patients, so we are always looking for new, innovative ways to improve their hospital experience. Following the huge success of our first Patient Experience Week last year, it was fantastic to see so many members of staff once again come forward with new ideas to improve our patients’ hospital journey and it was a pleasure to present awards to our competition winners. Putting the needs of our patients first is our top priority here at Derby Teaching Hospitals and I am extremely proud to see the way our staff work tirelessly every day to do just that.”  

Last Modified 30/04/2018