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Derby Teaching Hospitals named number one for patient experience

Published 02/03/2018

The team tasked with helping ensure Derby patients get the best possible hospital experience has been named the best in the country.

Derby Teaching Hospitals’ Patient Experience Team won the accolade of Team of the Year at the Patient Experience Network National Awards (PENNA) for showcasing the Trust’s commitment to putting the needs of patients first. 

PENNA highlights some of the fantastic work done across the NHS to improve a patient’s hospital journey, with Derby Teaching Hospitals receiving four nominations in total.

The Patient Experience Team impressed the judges with a number of different projects, including the Patient Experience Champions initiative.

More than 200 members of staff signed up to this project to listen to feedback from patients on how well they’d been treated and then put into practice these ideas to make positive changes. 

Staff also competed with each other to come up with new ways to improve patients’ hospital journeys as part of the Trust’s first ever Patient Experience Week last year. 

Derby Teaching Hospitals and the Trust’s arts charity Air Arts were named runners up in the ‘Partnership Working to Improve the Experience’ category at PENNA for jointly providing two 10-foot tall flower sculptures to help guide patients to cancer services at the Royal Derby Hospital.

This scheme was also shortlisted in the ‘Accessibility’ category, while the Trust received a fourth nomination for the ‘Keeping You in the Loop’ project, which helps keep patients aware of why they are where they are in the hospital, what the next step of their treatment is and when they may be able to go home.

Chief Nurse and Director of Patient Experience, Cathy Winfield, said: "It is a huge honour to have been named Patient Experience Network Team of the Year and, as a Trust, we’re absolutely thrilled. The Patient Experience Team do such a fantastic job listening to the needs of patients and putting these ideas into practice to better the experience of all those who come to our hospitals for care. Putting the needs of our patients first is our top priority here at Derby Teaching Hospitals and I’m so proud of all of the hard work our staff put in every single day to make sure this happens. To have been shortlisted for four PENNA awards is a superb achievement and we’re delighted to have received this recognition on a national scale."

Last Modified 02/03/2018