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New information ‘hubs’ give free advice to patients

Published 01/07/2015

Visitors to Derby Teaching Hospitals will be given free advice and support at two new information hubs.

The specially-designed centres will be manned by trained volunteers, who can help people find the right information or service on issues like care, benefit support, finances and social activities.

There are two hubs: one inside the Patient Advice and Liaison Service at the Royal Derby Hospital and one within the main entrance at London Road Community Hospital.

The hubs have been created in partnership with health organisations across the county.

They will feature free WiFi for web-based information, along with leaflets and booklets. Volunteers will be at the hubs to help give people the information or help them find the advice they need. 

Chief Nurse Cathy Winfield said the information hubs make it easy for all patients to find useful information.

She said: “There are lots of different services, benefits and activities available to people across Derbyshire but trying to find out which ones you might want – or discover new ones – can be a challenge.

“Our new information hubs are run by trained volunteers who can listen to a patient, understand what they need and give them the right information to help them.

“It makes it so much easier for people.”

Last Modified 01/07/2015