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Patients praise care in A&E at Royal Derby Hospital

Published 03/12/2014

Patients using the busy accident and emergency department at the Royal Derby Hospital say they have confidence and trust in the care they receive according to a new report.

The Care Quality Commission’s national survey of A&E departments in England asked people who attended A&E in the first 3 months of 2014 for their views. 

·98% of patients attending A&E at the Royal Derby Hospital say they were treated with respect and dignity, and were given enough privacy during their treatment

·95% of Derby patients surveyed had confidence in the doctors and nurses treating them 

·96% thought clinical staff in Derby’s A&E department listened to what they had to say

“We are delighted that overall, patients are pleased with the care they have received and have confidence in our doctors and nursing staff” says Duncan Bedford, Derby Hospitals’ Divisional Director for Unplanned Care. “This demonstrates the hard work and commitment of all our A&E staff who on average see and treat around 350 patients every single day of the year.”

Consultant Dr Iain Lennon is the lead clinician in the hospital’s A&E department and he says the survey results are welcome “It really matters to us that our patients have a good experience in our emergency department at the Royal Derby Hospital.” 

Dr Lennon is urging the public to stay away from A&E this winter unless their need is urgent “We need our highly trained staff to focus their attention on those most in need of urgent medical attention. So we’re reminding people to use A&E properly this winter - we still see people arriving with problems that could be dealt with by a pharmacist, their GP or at the local walk in centre. Please remember A&E is for genuine emergencies only.” 

Last Modified 03/12/2014